The Auto- Hail Repair Process - Part 1, The Customer's Easy 5 Step To Do List For Repair

October 11, 2022

The Auto- Hail Repair Process - Part 1, The Customer's Easy 5 Step To Do List For Repair

October 11, 2022

You just got hail damage on your car, now what? Whether you've filed a claim before, or are a veteran hail victim, making sure you get the most out of your hail repair with the least amount of effort is our top priority. Here is a step by step guide to help you make an informed decision on your repair!

STEP 1: File Your Claim

Most likely, you've probably gotten this far. Some Insurance Providers allow you to start the claims process online, and some require their customers to call their claims department to get going. It doesn't matter HOW you get you get started, as long as you get a claim number for your repair. A few things to remember during this step of the process:

  1. Driving around trying getting estimates to submit to your insurance company is not productive. Unlike some collision claims, insurance providers do not pay out on hail claims with a quote from your local shop. Instead, they require one of their adjusters review the vehicle first, on their pricing matrix, and will issue payment based off of their findings. 

  2. You may be eligible for Elevate Hail & Dent Repair's Claim Assistance Program! Sometimes your insurance provider will allow your initial estimate to be reviewed at our shop.
  3. If you need help filing your claim, call us at 1-844-766-4245 to book your No Obligation Consultation. We can file your claim with you and tell them that we will be handling everything from there!

STEP 2: Have Your Car Appraised by an Insurance Adjuster

*If you take advantage of DHR's Claim Assistance Program you can skip this step, because we do it for you!*

Sometimes they will send an adjuster out to your home, but most likely, they will schedule an appointment for you to drive through a CAT tent, or tell you to go to a big name body shop for your initial estimate. If they request that you take your vehicle to a big name body shop for review, that DOES NOT mean that you have to repair your vehicle at that facility.


Keep in mind that this part of the process may take from 1-3 hours depending on how severe the damage is and how backed up the CAT tent or body shop is that day.


Once the adjuster has completed the initial estimate, they will provide a record of damages, and sometimes a check which automatically has the deductible subtracted from the total amount. For various reasons, this initial estimate is typically only 30% - 50% of the total cost of repair and your shop of choice will reach back out to your insurance provider to collect the remaining amount needed for repair after you've dropped off your car at their shop.

STEP 3: Choose Your Shop of Repair & Schedule a Time for your Car to be Dropped

*Once Again, If you take advantage of DHR's Claim Assistance Program you can skip this step, because you dropped it off in step 1!*

Whether it's Elevate Hail & Dent Repair, or one of the other guys, it's always best do some research before choosing a shop of repair. Here are some things to look for when trying to make a decision:

  • Does the shop have a good online presence? ( 5 Star Google/Yelp/Facebook Rating, A+ BBB Rating, etc.)
  • Do they have a portfolio of their work?
  • What perks does the shop have to make sure your repair is easy?
  • Are they a local company, or are they from outside of the area?

Once you think you have found your shop, make sure to call them to book an appointment. When you call it is important to ask them:

  1. If there is a wait time for your vehicle to be repaired.
  2. What the current average time it takes to repair a vehicle.

If the shop you call is booked out for more than a week, or if the average time it takes to repair a vehicle is longer than 10 days, it probably isn't the right shop for repair.

STEP 4: Drop Your Car Off at the Shop

*Once Again, If you take advantage of DHR's Claim Assistance Program you can skip this step, because you dropped it off in step 1!*

After this there shouldn't be anything else for you to do until your vehicle's repair is completed. A good repair shop may also be able to pick your car up from your home, work or car rental location to make things even easier for you!


If you want to learn what happens while you're car is in the shop, come back next month for part 2!

STEP 5: Pick Your Car Up

Once your repair is completed, it's time to pick up your car! Once again, a good repair shop may also be able to drop your car off at your home, work or car rental location to make things even easier for you!


Just make sure to bring any checks that the insurance may have given to you to pay for the repair.


It is also good practice to inspect your vehicle before signing any release forms, and to ensure that you have a copy of a receipt either in hard copy or digital form.


This way, if it hails on your vehicle in the future, you will have proof of your repair!


And that is it! That's all you need to do! Be sure to check back with us for our next blog post: The Auto Hail Repair Process - Part 2, Step by Step Procedure of How We Complete Your Repair!


Ready to book your appointment?


Schedule your No Obligation Consultation TODAY by calling: 1-844-766-4245.

Silver SUV with multiple dents across the rear side panel caused by hail damage, showing the need fo
July 17, 2026
Click here to learn how paintless dent repair works in Denver, CO, and why acting fast protects your auto claim. Elevate Hail & Dent Repair is here to help.
Hail damage to car with damaged hood and windshield
By Admin July 3, 2026
Denver's hail season is worsening. Elevate Hail & Dent Repair offers expert hail damage repair serving Denver, CO. Learn what to do after a storm. Call today.
Close-up of a car hood with water droplets reflecting nearby buildings.
April 15, 2026
Need Hail damage repair in Denver, CO? Elevate Hail & Dent Repair offers fast PDR solutions. Call 844-766-4245 today for expert service.
June 1, 2023
The weather is unpredictable, and you never know when another hail storm might roll through. Get your car repaired before it's too late!
May 2, 2023
When it comes to hail damage , prevention is always better than cure. So here are five ways you can prepare your car for a hailstorm from our experts at Elevate Hail & Dent Repair.
April 5, 2023
Learn all about paintless dent repair--what it is, how it works, and the factors that affect the cost and outcome of the repair.
October 11, 2022
Ever wonder what happens after you drop your car off at a shop? Many of our customer's have plenty of questions about the repair process, so we've put together this simple step by step article of how we complete your repairs!
October 11, 2022
Millions of people every year neglect filing a claim for their Auto-Hail Damage due to the fear that their vehicle might total. The whole process of totaling a vehicle is confusing and stressful, the best and most simple solution to finding out if your vehicle will be declared a total loss before filing an insurance claim is to take your car to a repair facility for a consultation. But for some customers, there is a need to know more. How does totaling a car for hail damage work? What should you do if you think your car is totaled from hail damage? Well, this is a question that we hear all the time, so let’s dive in.
October 11, 2022
Your vehicle is declared a total loss. Now what? Well, if you have Comprehensive coverage on your car, insurance companies provide customers with two options: surrender the car, or buy it back. Both options will pay the insured based off of the actual cash value of the vehicle, minus the policy deductible, as well as any state taxes and fees. The difference in the two, is whether or not the insured will keep the vehicle, and the amount received. I want to surrender my vehicle. Surrendering your vehicle would mean that the asset is released to the insurance company in exchange for its Actual Cash Value, less the deductible and any applicable taxes and fees. Once the insurance company has been notified that you would like to release the car to them, you will be expected to retrieve any personal belongings as soon as possible. Following the retrieval of your belongings, the insurance company will retrieve the vehicle from the shop of repair, and mail a check out to you. I want to keep my car. If you want to keep your vehicle, insurance allows what they call a “buy back,” where the insured essentially buys the vehicle back from the insurance company at salvage cost. The good news about hail damage is it does not impact the mechanical side of the vehicle. And in some states, like Texas and Colorado , a vehicle totaled via hail damage still maintains a clean title. You will however, not be able to reinstate comprehensive coverage on the totaled vehicle until a receipt of repair is provided to the insurance. With this option, not only does the customer get to keep their car, but they may receive a check for the Actual Cash Value, less the deductible, any applicable taxes/fees, and the salvage price of the vehicle. You can learn how to calculate your salvage cost by reading our blog post on how Total Loss Works . If you decide to keep your totaled vehicle, and wish to repair it, you can speak to your repair facility to see what the repair cost would be. Just remember, that the entire amount of the insurance check, and possibly then some, will need to go towards the repair. If you decide to keep your totaled car and do not wish to repair it, make sure to at least repair any broken or cracked glass to avoid safety issues. You will also want to repair any cracked paint so that the vehicle does not procure rust – which can be detrimental to a vehicle. I have a loan or lean. If the insured owes money on the car, the insurance company will put the money towards the lean. Any amount left over from the check will go to the insured. If the insured customer owes more than the car is “worth,” and has Gap Insurance , than the Gap Insurance will kick in to help cover the remaining balance on the vehicle. If the insured owes more than the car’s worth but does NOT have gap insurance, the insured is responsible for making arrangements with the lean holder to pay off the remaining balance. Totaling the car that you love can be stressful and frustrating, and the best option when totaling a car will always depend on your specific situation and needs. Here at Elevate Hail & Dent Repair, we provide a safe, transparent, and customer oriented environment where totaling your vehicle is our last resort. In the event there is no other option, it is our commitment that we advise the best course of action to fit your needs and lifestyle. If you’re worried about your vehicle totaling form hail damage, and are looking to take the next steps, call 1-844-766-4245 today to book your free consultation.